SMS Policy

1. Introduction

Cleanpanion provides whole-home water filtration products, customer support, appointment scheduling, consultations, and related services.

As part of these services, Cleanpanion may send SMS and MMS communications regarding appointments, customer support, follow-ups, service notifications, and promotional updates.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. Purpose of SMS Notifications

Our SMS notifications are designed to:

• Respond to customer inquiries
• Confirm appointments and consultations
• Provide customer support updates
• Send reminders and follow-ups
• Deliver service-related notifications
• Provide sales and marketing updates
• Share important business communications

3. Opt-In and Consent

By providing your phone number and opting into SMS notifications, you confirm that you are the owner or authorized user of the phone number provided.

You consent to receive recurring automated and non-automated text messages including SMS and MMS from Cleanpanion regarding:

• Appointment reminders
• Customer support
• Sales follow-ups
• Service notifications
• Marketing communications
• Promotional updates
• Customer care messages

Consent is not required as a condition of purchase. Message frequency may vary depending on customer interaction.

You may opt in by:

• Completing a website form
• Filling out a lead generation form
• Scheduling an appointment
• Checking an SMS consent checkbox
• Contacting customer support

4. Opt-Out Instructions

You may opt out at any time by replying STOP to any SMS message received from us.

After opting out, you will receive one final confirmation message and no additional SMS messages will be sent unless you opt back in.

5. Help & Support

If you require assistance regarding SMS communications, you may:

• Reply HELP to any SMS message
• Contact our support team directly

6. Message & Data Rates

Standard message and data rates may apply for messages sent to and from your mobile device.

Please contact your wireless carrier for details regarding your messaging and data plan. Wireless carriers are not liable for delayed or undelivered messages.

7. Privacy & Data Security

We value your privacy and are committed to protecting your information.

Your information may be used solely for purposes described in this policy, including:

• Customer communication
• Appointment scheduling
• Customer support
• Marketing communications
• Service notifications

We do not sell, rent, or share personal information with third parties for marketing purposes.

8. Compliance with Regulations

Cleanpanion complies with applicable federal and state regulations governing SMS communications, including:

• Telephone Consumer Protection Act, or TCPA
• CTIA Messaging Principles
• California Consumer Privacy Act, or CCPA

9. Participation Requirements

To participate in our SMS services, you must:

• Be at least 18 years old
• Own or control a mobile device capable of SMS messaging

11. Sample Message Examples

Customer Care:

Appointment Reminder:

Promotional Message:

12. Opt-In Message

13. Opt-Out Message

14. Help Message