Cleanpanion Filtration (“Cleanpanion,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
1. Information We Collect
We may collect the following categories of personal information when you interact with our website, services, or products.
Identifiers
- Name
- Email address
- Phone number
- Mailing address
- IP address
Commercial Information
- Products purchased
- Installation requests
- Service history
Internet Activity
- Website browsing activity
- Pages visited
- Interaction with advertisements or marketing emails
Payment Information
Payment details may be collected and processed securely through trusted third-party payment processors. Cleanpanion does not store full payment card information.
We do not knowingly collect personal information from children under 13 years of age.
2. How We Use Your Information
We may use personal information for the following purposes:
- Processing orders and payments.
- Scheduling installation services.
- Providing customer support.
- Responding to inquiries.
- Sending service updates and promotional communications.
- Improving our website and services.
- Complying with legal obligations.
4. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights regarding your personal information.
Right to Know
- Categories of personal information collected.
- Sources of the information.
- Business purposes for collection.
- Categories of third parties receiving the data.
Right to Access
You may request a copy of personal information we hold about you.
Right to Delete
You may request deletion of your personal information, subject to certain legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt-Out of Sale or Sharing
Cleanpanion does not sell personal information. If our practices change in the future, you will have the right to opt out.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
5. How to Submit a Privacy Request
To exercise your privacy rights or request access to your information, please contact us:
- Email: info@cleanpanion.com
- Phone: +1 (916) 354-5510
We may need to verify your identity before fulfilling your request.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services.
- Fulfill legal obligations.
- Resolve disputes.
- Enforce agreements.
8. Data Security
Cleanpanion implements reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission over the internet can be guaranteed to be completely secure.
9. Third-Party Links
Our website may contain links to third-party websites. Cleanpanion is not responsible for the privacy practices or content of those external websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with an updated effective date.
